Refer a Family
Know a family struggling to keep a loved one safely at home? Introduce us — we'll take it from there, gently and with no pressure.
You make one call. We do the rest.
Know a Family Who Needs Help?
Most of the families we serve found us because someone they trusted made an introduction — a neighbor, a church member, a discharge planner, a former client's daughter. If you know a family in the Midlands struggling to keep a loved one safely at home, connecting them with us is genuinely one of the most useful things you can do for them.
Refer them here and we'll take it from there: a free in-home assessment, a straight answer about what Medicaid or VA benefits might cover, and no pressure to commit to anything.
How It Works
- Tell them about us firstPlease let the family know you're passing along their information — it makes our call welcome instead of unexpected, and it's the respectful way to handle someone's personal situation.
- Send us the introductionUse the form below, or just call (803) 661-9072 and tell us about them. Share only what they're comfortable with you sharing.
- We reach out gentlyA care coordinator calls, listens, answers questions, and explains options. No pressure, and no hard sell — ever.
- Free assessment if they want oneWe visit anywhere in our six-county area — Richland, Lexington, Kershaw, Fairfield, Sumter, and Lee Counties — evaluate needs, and check what coverage applies at no cost.
Who Refers Families to Us
- Current and former client families who've been through it and know what good care looks like
- Hospital discharge planners and social workers arranging safe transitions home
- CLTC case managers placing waiver participants with an enrolled provider
- Physicians, home health agencies, and hospice teams whose patients need daily living support
- Churches, senior centers, and community organizations across the Midlands
- Neighbors, friends, and coworkers who see a family struggling and want to help
A note on referral rewards: we've deliberately not published any cash bonus or gift offer on this page. Because we serve Medicaid and VA beneficiaries, incentives for patient referrals can implicate the federal Anti-Kickback Statute and related state rules — even when well-intentioned.
If you'd like to offer a thank-you program, please have a healthcare attorney design it first. There are structures that can be compliant, but they need to be set up correctly rather than added to a webpage.
Refer a Family
Share as much or as little as you're comfortable with. We'll reach out kindly and let them decide what they want.
It's okay that you're looking
Most people who call us start by apologizing. They feel like looking into care means they've failed someone — a parent, a spouse, a promise they made years ago about never putting anyone anywhere.
You haven't failed anyone. Looking into options is what people do when they're taking someone's wellbeing seriously. Nothing here commits you to anything, and you can stop at any point.
Completely confidential
What you tell us stays with us. We don't sell or share your information, and we don't add you to marketing lists. If someone else in the family doesn't know you're calling yet, that's your business to share when you're ready.
No pressure, ever
We don't work on commission and we don't chase people. If you're gathering information for later, we'll answer your questions and let you go. If we're not the right fit, we'll tell you that too.
We do the paperwork
Medicaid applications, CLTC coordination, eligibility checks, insurance verification, authorizations, scheduling, payroll. You've got enough to carry — the administrative weight is ours.
Go at your pace
Some families start care next week. Some call back in six months. Both are fine. There's no expiration date on the conversation and no cost to have it.
Frequently Asked Questions
Yes, please — and we ask you to confirm it on the form. An unexpected call about someone's private health situation can feel intrusive, while an expected one is usually welcome. It also makes the conversation far more productive.
A care coordinator from our Columbia office reaches out to the family, listens to their situation, answers questions, and offers a free in-home assessment. They're never pressured, and they decide everything.
We don't advertise one. Because we serve Medicaid and VA beneficiaries, referral incentives can raise federal Anti-Kickback Statute concerns, so we'd rather earn referrals by doing good work than risk a family's coverage or our license.
Absolutely. We accept professional referrals across all six counties we serve — Richland, Lexington, Kershaw, Fairfield, Sumter, and Lee Counties. We're enrolled with SC Medicaid CLTC and can turn around hospital discharges quickly. Use the form or call (803) 661-9072.
That's fine and common. We'll answer their questions, leave the door open, and follow up only if they want us to. Many families call back weeks or months later when the timing is right.