Privacy Policy

Last updated: August 5, 2026  ·  Applies to americanalliedhealthsc.com

American Allied Health ("American Allied Health," "we," "us," or "our") respects the privacy of every person who visits our website, contacts us about care, applies for a job, or receives services from our agency. This Privacy Policy explains what information we collect through americanalliedhealthsc.com, how we use it, and the choices you have.

1. Information We Collect

Information you give us

• Contact and inquiry details — your name, phone number, email address, and anything you type into a consultation request, contact form, or referral form.
• Care-related details you choose to share — for example, the type of help a loved one needs, general location, or whether you're asking about Medicaid coverage. Please share only what's needed to route your inquiry; detailed medical information is better discussed by phone.
• Employment application information — if you apply to work with us, the information you submit in connection with that application.

Information collected automatically

• Device and usage data — IP address, browser type, device type, pages viewed, time on page, and the site or search that referred you.
• Approximate location derived from IP address, used to understand which communities our visitors come from.

2. How We Use Information

We use the information we collect to:

• Respond to your inquiry, schedule a free in-home assessment, and provide the care information you requested;
• Verify eligibility and coordinate services, including with South Carolina Medicaid Community Long Term Care programs when applicable;
• Review employment and caregiver applications;
• Improve our website, understand which pages are useful, and make our services easier to find;
• Comply with applicable laws, licensing requirements, and our obligations as an enrolled provider.

We do not sell your personal information. We do not rent or trade your contact details to marketers.

3. Health Information & HIPAA

American Allied Health is a licensed home care provider and, where applicable, a HIPAA covered entity. Health information created or received in the course of providing care is protected under HIPAA and applicable South Carolina law, and is governed by our Notice of Privacy Practices rather than this website policy.

Information you send through a website form or general email is not a secure or encrypted channel. Please do not send diagnoses, medical records, Social Security numbers, or Medicaid identification numbers through the website. To discuss sensitive details, call us at (803) 661-9072 and we'll take the information securely.

4. Cookies & Analytics

Our website uses cookies and similar technologies to keep the site functioning and to measure how visitors use it. We use Google Analytics to understand aggregate traffic patterns — for example, how many people visit our Columbia page or read a blog article. Google Analytics collects information such as pages viewed and approximate location, and its use of that data is governed by Google's own privacy policy.

You can set your browser to refuse cookies or alert you when cookies are being sent. Some parts of the site may not function as intended if cookies are disabled. You may also opt out of Google Analytics using the browser add-on Google provides for that purpose.

5. When We Share Information

We share personal information only in these circumstances:

• Service providers who help us operate — such as website hosting, analytics, scheduling, or payroll — and who are permitted to use the information only to perform services for us;
• Care coordination, including with case managers, physicians, or Medicaid programs, where doing so is necessary to arrange or deliver your care and permitted by law;
• Legal and regulatory obligations, such as responding to a lawful request, complying with licensing or audit requirements, or protecting the safety of a client, employee, or the public;
• Business transfers, if our agency is involved in a merger, acquisition, or transfer of assets, in which case information would remain subject to protections consistent with this policy.

6. Calls, Texts & Email

When you give us your phone number or email address, you're authorizing us to contact you about your inquiry, your care, scheduling, and related agency business. Message and data rates may apply to text messages. You can opt out of marketing communications at any time by replying STOP to a text, using the unsubscribe link in an email, or simply telling us — we'll honor the request. We may still need to contact you about active services, scheduling, or safety matters.

7. How We Protect Information

We maintain administrative, technical, and physical safeguards designed to protect the information we hold, and we limit access to staff who need it to do their jobs. No website or method of electronic transmission is completely secure, however, and we cannot guarantee absolute security. If we become aware of a breach affecting your information, we will notify you as required by applicable law.

8. How Long We Keep It

We keep information for as long as needed to fulfill the purpose it was collected for and to meet our legal, licensing, and recordkeeping obligations — which, for client care records, are set by state and federal requirements and typically extend for years after services end. Website inquiry information that does not become part of a care record is kept only as long as it is useful for responding to and following up on your request.

9. Your Choices & Rights

You may:

• Ask what personal information we hold about you and request a copy;
• Ask us to correct information that is inaccurate;
• Ask us to delete information, subject to records we are legally required to retain;
• Opt out of marketing communications at any time;
• Exercise the rights described in our HIPAA Notice of Privacy Practices with respect to your health information, including the right to request restrictions and to receive an accounting of certain disclosures.

To make a request, call (803) 661-9072 or email admin@americanalliedhealthsc.com. We may need to verify your identity before responding.

10. Children's Privacy

Our website is intended for adults arranging care. We do not knowingly collect personal information online directly from children under 13. We do provide pediatric and special needs care services, and in that context information about a child is provided by a parent or legal guardian and handled as part of the child's care record under HIPAA and applicable law.

11. Third-Party Links

Our website may link to outside resources — for example, South Carolina Medicaid, SCDHHS, or VA information pages. We provide these links as a convenience. We do not control those websites and are not responsible for their content or privacy practices; we encourage you to read the privacy policy of any site you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be reflected here, and your continued use of the website after an update means you accept the revised policy.

13. How to Contact Us

If you have a question or concern about how your information is handled, please contact us first — we want the chance to make it right. You also have the right to file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights regarding protected health information, and we will not retaliate against anyone for filing a complaint.